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We’re here to assist you on your journey toward financial freedom. Financial education has always been one of our staples, but our Financial Wellness program allows us to help our members in so many new ways, including:
• The Navigator*
Our new web portal will serve as your online, interactive guide to help improve your personal financial knowledge and direct your financial path.
• Wellness Check-Up
Enjoy the opportunity to meet with a Financial Wellness Coach/Advocate to help you maintain momentum and rise above credit issues.
• Credit Monitoring
We’ve teamed with SavvyMoney® to offer this free service to keep your finances on your planned path.
• Educational Seminars
These complimentary events provide the information you need to make the difference between a good plan and a great plan.
To learn more, stop by a branch near you, visit us online at FinancialWellness. AACreditUnion.org or call us at (833) FIN WELL (833-346-9355).
*Powered by Enrich SavvyMoney is a trademark of SavvyMoney, Inc.
Financial and Retirement Planning
Your American Airlines Credit Union membership offers you access to unique opportunities to invest for the future through the Flagship Financial Group.*
At Flagship Financial Group (FFG), we specialize in guiding you toward your best financial future. Whether you need to grow a savings for college, protect your assets with insurance or plan for retirement, FFG can help you.
What kind of planning can we help you with?
• Financial planning
• Long-term care planning
• Retirement planning
• Insurance planning
• Education planning
You can never start preparing for retirement too early, and it’s never too late to start either. Whether you’re ahead of the schedule, behind or have no schedule at all, FFG is here for you. We work with you to develop a custom financial plan specific to you and the needs of your family.
To schedule a complimentary consultation with an FFG advisor, call (877) TEAM FFG /(877) 832-6334 or visit us online at FFG.AACreditUnion.org.
Insurance products are offered through LPL or its licensed affiliates. American Airlines Federal Credit Union and Flagship Financial Group
registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using Flagship Financial Group, and may also be employees of American Airlines Federal Credit Union. These products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of, American Airlines Federal Credit Union or Flagship Financial Group. Securities and insurance offered through LPL or its affiliates are:
BEHIND TH E SCENES: Running a onestop-shop for Credit Union members
BY BRIDGET McCREA
The Member Advocacy Center plays an important role in the overall American Airlines Federal Credit Union operations as a resource that helps members with their dayto-day banking needs. The Credit Union has also helped shepherd them through the pandemic by answering escalated calls and special requests.
Whether they want to apply for a mortgage, file a fraud claim or order a new debit card, members have the center to rely on as a first point of contact. “We have general knowledge of pretty much every department,” said Kylie Cope, department coach. “We’re a one-stop shop.”
Each day, the center takes member calls and checks in on team members. “Especially now during COVID, we reach out to them and make sure they’re still doing OK,” said Cope, who joined the Credit Union as a Member Service representative in 2009, and then later transitioned into online banking. She assumed her current role about a year and a half ago.
During the early stages of the pandemic, Cope and her team worked to create space between the center’s team members, spreading them out across five different floors in a brand-new building. The department also ensured operations were still running despite the disruption. For example, while it was still receiving incoming posted mail, the center assigned just one person to the mail distribution task to ensure that only one pair of hands touched the mail for safety precautions.
With many of associates now equipped with laptops and working remotely, Cope and her team help with device troubleshooting on minor issues and also follow up with associates who have been out of work for multiple days. “We try to take on as much as possible in order to limit the burden on our staff,” Cope said. “We also try to keep things as ‘normal’ as possible for them and let them know that we’re here for them.”
In the future, Cope would like to move up in the organization, where she enjoys the travel benefits and the family-like work atmosphere. “We’re in the American Airlines family, but the Credit Union itself is much smaller — it’s a very close-knit group,” Cope said. “Everywhere I turn in our building, I see a friendly face.”